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Service & Support

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How we can help

SATO printers are reliable and efficient, but even the best machines need support. That's why we offer various support services for all SATO printer models to ensure your operation runs smoothly, giving you stable performance and minimal downtime.

If you are looking for SATO product support notices, please click here.

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Chat With Us
We offer a 24/7 chatbot and live chat technical support for SATO products. Live agents are available from 9 am to 5 pm UTC/GMT +8, excluding Singapore public holidays. Look for the blue chat icon located at the lower left-hand corner on this page to start chatting.
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Visit Our Help Centre
Access a global knowledge base with multilingual technical help articles and tips for SATO products, providing quick and easy answers online.
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Contact a Local Technician
Submit a technical enquiry form to contact a dedicated SATO Technical Support Specialist. We guarantee personalised, local assistance and a commitment to respond within 24 hours.
Submit Technical Enquiry
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Professional Services

Our Professional Services guarantee your SATO products' optimal performance by offering unparalleled on-shore technical support, repair, and maintenance from our expert, factory-trained technicians and in-house developers.

Opt for personalised, solution-oriented support through our varied service channels, including on-site, telephone, and workshop offerings, with custom service contracts designed to meet and exceed your specific business demands, ensuring smooth, uninterrupted operations.

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What people are saying

  • “
    I chose SATO over others that tendered because I was impressed with the plan they presented and their ability to emulate our print language within a set time using SOS to deploy the emulator and do the testing whilst Covid restrictions were in place.
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    Eddy
    Sr. Supply Chain System Deployment Lead
  • “
    Without your support and your technical team’s amazing service, even on the scanners we don’t normally purchase from you, it’s allowed our airport staff to keep our airline running.
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    Peter
    Business Analyst
  • “
    The team's quick communication and output, and their willingness to go above and beyond, make them so easy to work with as our labelling needs evolve.
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    Gemma
    Product & Logistics Manager
  • “
    Once a job is placed, we know it will be taken care of in the most cost-effective way and timely manner. Many times, we have relied on SATO for technical solutions and have found them to be very knowledgeable.
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    Alex
    Key Accounts Manager
  • “
    SATO is one of our key suppliers and always delivers to a high standard. They are easy to deal with and very professional.
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    Josefin
    Procurement Specialist

Other ways to support you

Explore more ways to enhance your experience with our support solutions, tailored just for you. We're here to ensure your SATO products perform at their best, offering everything from all-encompassing service agreements and maintenance to expert setup services and robust warranty options.

On-Site Service

Expert on-site and remote diagnostic, maintenance, and repair solutions for SATO products. We offer a guaranteed response time to swiftly restore your essential business functions. Service hours are Monday through Friday, 8 a.m. to 5 p.m., or by prior arrangement.

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Depot Service
We offer off-site repair of SATO printers, ensuring they are thoroughly tested for optimum performance upon return. To minimise operational disruption, we provide loan or replacement units during the repair process. Additionally, preventative maintenance is included to extend the service life of your equipment.
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Paid Repair
This service provides immediate access to professional assistance for both hardware and software challenges. It encompasses comprehensive device upkeep and, when required, expert consultations to resolve any issues you may face. Thanks to our flexible payment options and unparalleled technical support, rest assured your devices will perform optimally exactly when you need them to.
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Warranty Program
SATO guarantees that its printers, along with their components and accessories, will operate flawlessly and be free from any defects in craftsmanship or materials, provided they are purchased directly from SATO or an authorised distributor or reseller. This promise comes with a one-year warranty for spare parts but excludes print heads, platen rollers, and cutter assemblies.
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SATO Online Services (SOS)

SOS is a cloud-based IoT solution that enhances uptime by monitoring printer status and alerting operators when parts need replacement. It enables proactive preventative maintenance, providing users with 24/7 monitoring, and can help reduce printer downtime by up to 86%.

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Technical Training
Our Technical Training programs, led by expert technicians in the field, offer comprehensive instruction on using SATO products. These sessions empower your team with the knowledge and skills needed to operate efficiently, troubleshoot issues effectively, and optimise the use of your equipment, ensuring an increase in total cost of ownership.
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