SATO Online Services (SOS)

Cloud-based IoT solution to keep your operations running & visible

Do you experience unnecessary downtime due to printer part replacement or unexpected errors?

SATO Online Services (SOS) is a cloud-based IoT solution that enables preventative maintenance and quick troubleshooting of SATO printers with visibility of printer status in a dashboard view. If an expendable part needs replacement, the operator is notified ahead of time, significantly reducing downtime. Additionally, SOS also allows users to adjust print speed, darkness, position, and network settings for all SATO printers at a glance.

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Product Features

Dashboard (SOS Web) and Printer Configuration
- View the operational status at a glance via the dashboard.
- Central management of devices across different locations.
- View each printer’s settings, configuration and status.
Preventative Maintenance
- Proactive servicing to reduce downtime.
- Using data to monitor printer operations, SOS detects when worn parts must be replaced. This prevents unplanned downtime and keeps operations running.
Instructional troubleshooting videos initiated remotely
- SOS can be set up to automatically send emails on printer errors, alerts, and warnings.
- Troubleshooting instructions can be initiated remotely.
- Enable immediate problem solving by: showing printer display, retrieving the print log, hex dump & last print image, uploading clone file.
SOS Mobile App Visibility provides efficiency
- Users can view the dashboard on the go.
- Troubleshoot immediately by accessing the printer’s manual directly from the device.
- The daily check-up function is easily accessible by QR code or NFC.