SATO Online Services (SOS)

Cloud-based IoT solution to keep your operations running & visible

Do you experience unnecessary downtime due to printer part replacement or unexpected errors?

SATO Online Services (SOS) is a cloud-based IoT solution that enables preventative maintenance and quick troubleshooting of SATO printers with visibility of printer status in a dashboard view. If an expendable part needs replacement, the operator is notified ahead of time, significantly reducing downtime. Additionally, SOS also allows users to adjust print speed, darkness, position, and network settings for all SATO printers at a glance.

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Product Features

Dashboard (SOS Web) and Printer Configuration
- View the operational status at a glance via the dashboard.
- Central management of devices across different locations.
- View each printer’s settings, configuration and status.
Preventative Maintenance
- Proactive servicing to reduce downtime.
- Using data to monitor printer operations, SOS detects when worn parts must be replaced. This prevents unplanned downtime and keeps operations running.
Remotely Initiate Instructional Troubleshooting Videos
- SOS can be set up to automatically send emails on printer errors, alerts, and warnings.
- Troubleshooting instructions can be initiated remotely.
- Enable immediate problem solving by: showing printer display, retrieving the print log, hex dump & last print image, uploading clone file.
SOS Mobile App Visibility provides efficiency
- Users can view the dashboard on the go.
- Troubleshoot immediately by accessing the printer’s manual directly from the device.
- The daily check-up function is easily accessible by QR code or NFC.

How SOS Minimises Downtime

Downtime can bring operations to a halt, costing valuable time and resources. With SOS, errors like print head issues are detected proactively. Instead of waiting hours or days for on-site technical support, SOS enables instant alerts and preventative maintenance scheduling, ensuring zero downtime and uninterrupted productivity.

Key Benefits:

Detects issues early
Automates support contact
Schedules maintenance before failures occur

SOS Architecture and
Rapid Response

SOS operates through a smart, cloud-connected ecosystem that ensures stability and rapid issue resolution. The SOS cloud communicates directly with the SATO Helpdesk, enabling remote diagnostics and support. Instead of waiting for an on-site technician, solutions are delivered remotely, reducing downtime to just 1 minute.

Key Benefits:

Real-time cloud monitoring
Remote troubleshooting via SATO Helpdesk
Drastic reduction in downtime

Faster Recovery for
Common Errors

Even simple issues, like running out of paper, can disrupt workflows without proactive solutions. SOS detects errors immediately and sends email alerts, enabling you to resolve issues on the spot in just 6 minutes compared to 30 minutes without SOS.

Key Benefits:

Instant error detection
Immediate notifications to your team
Faster on-the-spot recovery

Why Choose SATO Online Services?

SOS combines advanced monitoring, proactive notifications, and remote diagnostics to reduce downtime, improve operational efficiency, and save costs. With SOS, you can focus on what matters most—running your business—while we handle your printers’ performance.

Ready to minimise downtime and maximise efficiency?