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SATO Releases Mobile App for Printer Configuration and Troubleshooting

SATO Releases Mobile App for Printer Configuration and Troubleshooting


SATO Releases Mobile App for Printer Configuration and Troubleshooting
2:01

SATO releases a mobile app1 for its All-In-One Tool. Manually configuring and troubleshooting individual printers with a PC or keying in values on an individual printer LCD screen or touchpad is time-consuming. Bluetooth pairing or IP address configuration to a mobile app is equally tedious.

This printer configuration2 utility is unique in the label printing industry because it can communicate via NFC, Wi-Fi, and Bluetooth with smart devices. It also enables troubleshooting with test printing and cloning of configurations via Wi-Fi and Bluetooth.

With NFC, users can configure and troubleshoot3 SATO printers instantly with a simple mobile device tap. The updated utility allows SATO users to configure printers to established settings and policies, run test prints and add fonts and apps4, all via contactless protocols.

The new app streamlines the printer's initial setup. Compared to manual setup, using mobile with NFC reduces the time required for printer configuration by up to 33%5. There are also safety concerns on the factory floor or other workplaces where label printers may be placed with limited space. If there is no secure area to operate a PC, it may fall down. This can be avoided with a mobile device setup, which provides more freedom of movement.

With our new Mobile All-In-One Tool, customers now have the option to skip the physical staging process and its associated labour and costs. This is one way we help customers, partners and SATO service teams work smarter and more efficiently.

Kenji Ushiki
Head of R&D at SATO Corporation &
Executive Officer at SATO Holdings Corporation. 

The app currently supports English and Simplified Chinese and is compatible with all SATO printers with NFC interfaces6. Japanese support will be available within 2023.

 

  1. Only supports Android at the time of release. Support for iOS is planned for 2023.
  2. Existing competitor products support handover (pairing) via NFC communication but not configuration via smart devices (SATO survey)
  3. Features available with NFC: Applying configurations, test printing
  4. Apps for AEP (Application Enabled Printing), SATO’s intelligence inside the printer platform
  5. Configuration operation for common settings on a new printer (SATO survey)
  6. SATO PW2/4NX, CL4/6NX, CL4/6NX Plus, FX3-LX, CT4-LX, CT4-LX-HC, S84/86NX

 

Wi-Fi is a registered trademark of Wi-Fi Alliance
Bluetooth is a trademark of Bluetooth SIG, Inc.
Android is a trademark of Google LLC.
IOS is a trademark or registered trademark of Cisco Systems, Inc. in the United States and certain other countries and is used under license.
All company names and product names are properties and trademarks or registered trademarks of their respective companies.

 


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