SATO has launched a chatbot function on our Asia Pacific region websites to offer our printer users more convenient and timely technical service and support.
The chatbot is available on any of our APAC website's Service & Support webpages, as seen below.
Customers can use the chatbot to type simple questions regarding printer usage and maintenance, such as print head cleaning, platen roller replacement, or label roll installation. They will then be guided to quick solutions through online manuals, demo videos, and more.
The chatbot also allows customers to reach out quickly to SATO’s technical support teams for more complex issues.
This new function has been rolled out in English on our Asia Pacific websites for a start and will be progressively extended to other regions in different languages.
For enquiries, please contact us here.
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