SATO Solution Streamlines Officeworks’ Logistics Label Printing

Mentone, Australia – Officeworks, Australia’s home for office supplies, furniture, technology and student supplies, has implemented SATO’s CL4NX and CT4-LX PDF Direct Print solutions at its distribution centres and retail stores.

Established in 1995, Officeworks operates 167 stores nationwide, a website with more than 40,000 products, a national call centre and a business team that helps micro, small and medium-sized businesses start, run and grow.

Every day, Officeworks’ distribution centres and retail stores must process order data generated from their SAP enterprise resource planning (ERP) system to create and print labels for click-and-collect and customer delivery. To enhance efficiency and cater to increasing customer demands, Officeworks sought to simplify this tedious and time-consuming process with help from SATO.

Using a consultative approach, SATO Australia worked closely with Officeworks to understand its current processes and challenges to propose a tailored solution. In moving on to deliver the solution, different SATO teams also made extra efforts to expedite the development of the PDF Direct Print function for CT4-LX, CL4NX and CL4NX Plus, SATO’s latest next-generation desktop and industrial printer models.

After months of dedication to improving critical operations, the solution is fully rolled out with more than 100 SATO industrial and desktop printers equipped with SATO software deployed at Officeworks’ distribution centres and retail stores. Using this solution, Officeworks can send PDF-based data directly from its SAP ERP system to label printers and print without additional middleware.

SATO’s PDF Direct Print solution has enabled Officeworks to significantly speed up our labels design and development, providing us with the agility and speed to respond to evolving business needs in a reliable way and for a lower cost."

Mark Scira
Officeworks IT Manager Corporate

This PC-less operation significantly reduces the cost, space, and manpower required to manage and maintain PCs and peripheral devices. In addition, Officeworks enjoys productivity gains from a leaner printing process that allows customer orders to be handled more efficiently.

We are very thankful for the opportunity to work with Officeworks and help them streamline their label printing processes to accelerate order fulfilment. It has been a great collaboration between the two teams. We look forward to the continued partnership with Officeworks to further enhance their operations"

Chris Powell
Managing Director of SATO Australia Pty. Ltd.