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SATO Expands Technical Support Lineup

SATO Expands Technical Support Lineup


SATO Expands Technical Support Lineup
2:04

SATO introduces complementary live chat technical service, adding a new support channel to help you reduce downtime.

SATO Holdings Corporation (TOKYO: 6287), a global pioneer in auto identification and labelling solutions, added to its service lineup with live chat tech support free of charge for customers worldwide. The service enables users to quickly find answers to technical questions related to SATO printer setup and daily use.SATO_Oceania-Live_Chat

Labeling is a key element to businesses’ compliance, traceability, and quality assurance efforts. When the labelling infrastructure is working smoothly, operations run smoothly. However, it can serve as a chokepoint when problems arise, and eliminating downtime is critical to keeping operations running.

To reduce downtime, SATO provides several options to help IT and operations managers troubleshoot technical issues. It offers on-site support, depot support1, SOS2 (SATO Online Services), and extended warranty3. It also accepts tech support enquiries through its websites, which are responded to by agents via email in the country it operates in. This service also features an online AI chatbot, which provides instant support for common technical issues.

With live chat support, customers can troubleshoot technical issues related to SATO products with trained SATO agents.

“With this live chat service, we aim to keep our customers’ operations running smoothly,” commented Goro Yumiba, executive officer and global operations officer overseeing global sales at SATO Holdings Corporation. “By offering customers a range of service options, we help solve technical issues with speed and these touchpoints also raise our total capability to support customers by analyzing and addressing common on-site issues across industries and regions.”

From today, the live chat is available in English on SATO service and support pages from 9:00 AM to 4:00 PM UTC/GMT+8. SATO plans to support other languages and extend operating hours soon.

Reference:
  1. Printers sent to SATO service depot for repair
  2. SATO Online Services, a cloud-based service to monitor and manage devices
  3. Two years or longer


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